Kraft Heinz Foodservice (Canada) Privacy Promise

Here at Kraft Heinz Foodservice (Canada), we recognize that many individuals are concerned about the personal information they provide to us and how we treat that information. That's why we've developed a Privacy Promise to address those concerns.

If you have any questions about our Privacy Promise or if you wish to view your personal information file, change or correct your information or have it deleted, you can contact us at:

Kraft Heinz Canada Privacy Officer
Kraft Heinz Canada ULC
95 Moatfield Drive
Toronto, ON M3B 3L6

Or call us at 1-800-70-KRAFT (9 a.m.- 6 p.m. Eastern Time, Monday through Friday.)


This Privacy Promise covers Kraft Heinz Foodservice (Canada)’s collection and use of individuals’ personal information.


At Kraft Heinz Foodservice (Canada), we collect personal information from individuals via our sales representatives, direct mail, questionnaires, sweepstakes, promotions, contests, product packaging, by phone and mobile phone, and through our web sites or other on-line means. However, we don't require you to provide such information in order to communicate with us. But by providing information, including by registering for our websites, you may use certain additional features that allow you to receive or access your favourite recipes and view exclusive content. Sharing this additional information with us also helps us customize your website experience. In addition, we may use the information you provide us to send you offers and information about Kraft Heinz Foodservice, its portfolio of brands and its partners. Here are the ways we collect and use personal information.


To take full advantage of our offers, you may choose to register on our sites. In the registration process, we request certain information (such as your contact information, interests and preferences) so we can provide you with the communications you request, tailor our websites to better meet your needs and customize our contacts with you.

Contests, Sweepstakes and Games

Our sites and other materials may contain notices of contests, sweepstakes and games that you can enter. We use the information you provide to conduct the promotion (for example, to contact you if you’re a winner).


When you ask us to send you recipes, culinary and business ideas, or other content by e-mail, you may provide us with certain information like your e-mail address so we can fulfill your request.

Other Website Features

We offer visitors to our websites various features for their enjoyment, which we change from time to time. We may ask you to submit certain personal information so we can provide you with these features.

Questionnaires and Surveys

We may ask individuals to complete surveys and opinion polls to provide feedback on activities, attitudes and interests. These surveys help us understand the needs of our customers.

Other Direct Communications

We may also communicate directly with you via other methods such as direct mail, product packaging, and by telephone. Information you give to us when communicating using such methods, allows us to provide you with the communications and offers you request, or to conduct promotions, or to help us understand the needs of our customers and to tailor our products, websites and communications to better suit those needs.

Information Collected By Automated Means

We may use cookies, web beacons/pixel tags, log files, barcodes and other technologies to collect certain information about visitors to our websites, use of our online services, rebate redemptions and interactions with our emails and online advertisements. For example, through these means, we may collect your browser type and operating system, viewed webpages, links that are clicked, IP address, sites visited before coming to our website, emails we send that you open, forward, or click through to our website. Or we may track redemptions of rebates downloaded from the Kraft Heinz Foodservice website.  Collecting this information, and linking it with your personal information, helps us to best tailor our websites and enhance your online experience by saving your preferences while you are visiting a particular site, and to help identify products, site features, recipes, advertisements, and offers that may be of particular interest to you.

You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. Without cookies or pixel tags though, you may not be able to take full advantage of all of Kraft Heinz Foodservice (Canada)’s website features.  Note, however, that our systems may not be able to recognize Do Not Track (DNT) headers from some or all browsers.

Information Collected From Other Sources

We may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases. This information may include name, demographic information, interests, and publicly-observed data about the establishment you are affiliated with. We also may collect information from your social media programs when you contact us through a social media platform. We may combine this information with the information we collect from you to help us tailor our communications to you and to improve our services and products.


We may use the information we collect to contact you from time to time. For example, we may (i) send you promotional offers, materials, and other communications and information about Kraft Heinz Foodservice (Canada), its portfolio of brands, programs and its partners, (ii) respond to your comments or questions, or (iii) contact you if needed while processing a product or service you requested through our website. We also may use the information you provide to contact you for your opinions on Kraft Heinz Foodservice (Canada) products, services or websites. As described in this Privacy Promise, we also use the information we collect about you to improve our website, products and services, and to deliver content that is customized to your interests.  We may make your information anonymous, so that it is no longer personally identifiable, and use that information for our research and analysis purposes.


We will not share any information you give us with anyone outside of Kraft Heinz Foodservice (Canada) except as described in this Privacy Promise. We do not share your personal information with unaffiliated third parties for their own marketing purposes unless you consent to such sharing. We may share your information with our parent and affiliated companies among the Kraft Heinz group of companies in order to provide the services you have requested, or to process or use the information as described in this Privacy Promise. We may also share your information when required or permitted by law, and with those suppliers, or advertising and promotional agencies that need to have access to the information to provide the services you have requested.

We may conduct joint promotions with other companies. We may share with our promotional partners (and their service providers) certain personal information as necessary to conduct the promotion. We will not share this information with our promotional partners for any other purpose unless you consent to such sharing.

In limited circumstances we may also transfer your information to potential buyers of all or a portion of any Kraft Heinz business or other assets. In that case, we will use contractual means to ensure the potential buyers promise to keep your information secure, and, if the sale or transfer proceeds, to only use the information for the purposes for which you disclosed it and in a manner consistent with this Privacy Promise. In addition, if any bankruptcy or reorganization proceeding is brought by or against us; such information may be considered an asset of ours and may be sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to try to require that the transferee to only use the information for the purposes for which you disclosed it and in a manner consistent with this Privacy Promise.


By visiting a Kraft Heinz Foodservice (Canada) website or participating in Kraft Heinz Foodservice (Canada) activities you consent to the collection and use of your personal information as described in this Privacy Promise.  If you do not wish your information to be collected and used for these purposes, you should take steps to refuse or disable cookies and other technologies as described in this Privacy Promise or not participate in an activity.  If we have collected your information through your participation in Kraft Heinz Foodservice (Canada) activities, you can request the deletion of your information from our files or change your preferences for the use of that information by contacting us in any of the ways described at the beginning of this Privacy Promise unless that information is required for the activity that you wish to participate in, or is required to be maintained by Kraft Heinz Foodservice (Canada) for audit purposes or by law.


If you're registered and logged onto, you can always change your preference for follow-up contacts, or advise us of changes in your circumstances (such as address) just by clicking here and editing your profile. If you're not registered on the site but receive communications from Kraft Heinz Foodservice (Canada) and wish to change your contact information, you can call us or write to us (see our contact details at top of page).


We protect your personal information with appropriate security measures, and we require our suppliers, and advertising and promotional agencies to do the same. We will only keep your personal information for as long as it remains necessary for the purpose it was provided or as required by law. Then we will delete it.


Kraft Heinz Foodservice (Canada) is part of the Kraft Heinz group of companies.  Website hosting, storage and management of electronic communications, and data processing within the Kraft Heinz group of companies may be done via servers located outside of Canada.  Some of our supplier, advertising, or promotional agency service providers as described above may also be located outside of Canada.  As a result, your personal information may be accessible to regulatory authorities in accordance with the laws of other jurisdictions.  If you wish more information about Kraft Heinz Foodservice (Canada) policies and practices with respect to the transfer and processing of personal information outside of Canada, please contact Kraft Heinz Foodservice (Canada) in any of the ways described at the beginning of this Privacy Promise.


Our websites may include links to websites belonging to others. We have no control over these sites and cannot be responsible for how the owners of these sites may collect, use or disclose and otherwise treat your personal information.


We may change or update portions of this Privacy Promise at any time. Please check back from time to time so you are aware of any changes or updates to the Promise. We will indicate the Promise’s effective date on the first page of the Promise.

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