Terms Of Use

Kraft Foodservice (Canada) has proudly been serving the foodservice industry for nearly 19 years, and with that kind of history and longevity, one thing has remained true: our unwavering commitment to quality in everything we do.

Our portfolio of powerhouse brands has proven customer acceptance and means you're getting some of the most recognized, versatile and diversified products available globally. From Philadelphia Cream Cheese to Maxwell House Coffee to Kraft Signature dressings, Kraft offers something for every away-from-home eating occasion. With the expertise of our Culinary Centre and marketing teams, we'll help develop and deliver mouth-watering menus and exceptional promotional programs for your customers and business.

Whether it's breakfast, lunch, dinner, or an afternoon snack, Kraft can meet all of your food needs. We're committed to bringing you the quality service and products you have come to expect from Kraft's Foodservice team of dedicated professionals.

A Message from our Lawyers

Welcome to kraftfoodservice.ca! We've designed our website to be useful, informative, and fun. We hope we've succeeded and we hope you'll let us know how we can make it even better. All we ask in return is that you abide by the following conditions. Please read them carefully, because when you use our site, you automatically agree to them. Thanks for visiting kraftfoodservice.ca

Restriction on use of materials on this site
(1) You agree not to re-use material from www.kraftfoodservice.ca or from any other World Wide Web site operated by Kraft or its affiliated companies around the world. In particular, you agree not to copy, distribute, republish, upload, post, or transmit anything unless you get our written consent-first. There's one exception: you may download material onto one computer for your personal, non-commercial use only, provided you don't delete or change any copyright, trademark, or other proprietary notices. But please don't modify the materials or use them for any other purpose; if you do, you'll be violating our intellectual property rights.

(2) Everything you download-the software, plus all files, all images incorporated in or generated by the software, and all data accompanying it-is considered licensed to you by Kraft. That means that we retain full and complete ownership to the software and to all of the associated intellectual-property rights. So you're not allowed to redistribute or sell the material-or to reverse-engineer, disassemble, or otherwise convert it to any other form that people can use.

If you submit material to us
(1) All remarks, suggestions, ideas, graphics, or other information that you communicate to Kraft through this site (other than personal information we promise to protect under our Privacy Policy) become and remain our property, even if this agreement is later terminated. This means that:

  • We don't have to treat any such submission as confidential
  • You can't sue us for using the ideas you submit (including, but not limited to, product or advertising ideas)
  • If we use them-or anything like them-we don't have to pay you or anyone else for them
  • We will have exclusive ownership of all present and future rights to submissions of every kind. We can use them for any purpose, without compensating you or anyone else for them.

(2) You acknowledge that you are responsible for any submission you make-in other words, you acknowledge that you (and not we) have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Limitation of Liability
(1) Kraft will not be liable for any damages or injury that accompany or result from your use of its site. These include (but are not limited to) damages or injury caused by any:

  • Use of (or inability to use) the site
  • Use of (or inability to use) any site to which you hyperlink from our site
  • Failure of performance
  • Error
  • Omission
  • Interruption
  • Defect
  • Delay in operation or transmission
  • Computer virus
  • Line failure

(2) Keep in mind that we are not liable for any damages, including:

  • Damages intended to compensate someone directly for a loss or injury
  • Damages reasonably expected to result from a loss or injury (legally, "consequential damages")
  • Other miscellaneous damages and expenses resulting directly from a loss or injury (legally, "incidental damages")

(3) Furthermore, we are not liable even if we've been negligent or if our authorized representative has been advised of the possibility of such damages-or both.

(4) In any event, our liability to you for all losses, damages, injuries, and claims of every kind (whether the damages are claimed under the terms of a contract, or they're claimed to be caused by negligence or other wrongful conduct, or they're claimed under any other legal theory) will not be greater than the amount you paid to access our sites.

The materials in our sites are provided as is. This means that (subject to the exception below) Kraft disclaims all express and implied warranties about the material in the sites. This includes (but is not limited to) warranties:

  • That the material is of any particular level of quality or fit for a particular purpose
  • That the functional elements contained in the materials will be uninterrupted or error-free
  • That defects will be corrected
  • That our sites or the servers that makes them available are free of viruses or other harmful components
  • That successful results or outcomes will result from properly following any instructions, directions or recipes contained in the materials. (We think our recipes are great, but we have no control over conditions in your particular kitchen or household that we don't know about)

In addition to the above, you (and not Kraft) assume the entire cost of all necessary servicing, repair or correction.

Another Disclaimer
We sometimes provide access to other World Wide Web sites from our sites. But we don't endorse or approve any products or information offered at sites you reach through our site. Check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a Kraft Foodservice (Canada) operated site or have moved to another site.

Unless otherwise specified, the materials in our sites are presented to provide information about Kraft Foodservice (Canada) and its products. We in no way imply that the materials on the sites are appropriate or available for use outside of Canada. If you use our sites from locations outside of Canada, you are responsible for compliance with any applicable local laws.

Termination of this Agreement
This agreement is effective until terminated by either party. You may terminate this agreement at any time, by destroying all materials obtained from all Kraft sites, along with all related documentation and all copies and installations. Kraft may terminate this agreement at any time and without notice to you if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials. In addition, by providing material on our Web sites, we do not in any way promise that the materials will remain available to you. And Kraft is entitled to terminate all or part of any of its Web sites at any time, without notice to you.

Miscellaneous points about this user agreement
This agreement shall be governed by and interpreted according to the laws of Canada and Ontario, as applicable (without applying conflict-of-law principles). If any provision of this agreement is unlawful, void or unenforceable, it will not affect the validity and enforceability of any remaining provisions. Kraft may modify this agreement at any time, simply by updating this posting and without notice to you. This is the entire agreement regarding all the matters that have been discussed in the preceding paragraphs.